Medical Case Management

Medical Case Management is a collaborative process that assesses, plans, implements, coordinates, monitors, and evaluates the recommended treatment options and services required to meet the client’s health and human service needs. It is characterized by advocacy, communication, and resource management. Medical Case Management involves rigorous assessment, care planning, and care coordination to include skills and knowledge building with the goal of independence for each client. Medical case managers work closely with their clients, medical providers as well as partners and loved ones (when appropriate) to development and implement a plan of care, to coordinate medical resources, communicate health care needs, and monitor each client’s progress. In addition to meeting the health needs of the clients, Medical Case Managers are the clients strongest advocate when working “the system” to identify additional resources and support needed to meet the human services needs. 

Medical Case Management is available to clients of the Westbrook Clinic.

Harlingen – Westbrook Clinic
2306 Camelot Plaza
Harlingen, TX 78550
Phone: (956) 428-2653
Fax: (956) 428-9538
(Map and Directions)

McAllen – Westbrook Clinic 
300 S. 2nd St., Suite 101,
McAllen, TX 78501
Phone: (956) 668-1155
Fax: (956) 668-1150